Frequently asked questions
What are the dimensions of the bag?
The Puffel bag measures 16.5 inches by 7.5 inches by 11.8 inches, offering ample space for your daily essentials while remaining compact and easy to carry.
Can the bag be used as a carry-on?
Yes, the Puffel bag is designed to fit most airline carry-on requirements. It also features a luggage pass-through strap, allowing it to be easily secured to a rolling suitcase for seamless travel.
Is the bag waterproof?
The exterior is water resistant, making it ideal for everyday use and travel. Additionally, it includes a dedicated wet dry pocket to separate damp or soiled items from the rest of your belongings.
Does the bag have multiple compartments?
Yes, the bag features a spacious main compartment, a dedicated wet/dry storage pocket, and multiple interior and exterior pockets to keep your belongings organized.
How long does shipping take?
Orders are typically processed within 1-2 business days and shipped within 2-7 business days. You will receive a tracking number once your order has been dispatched.
What is your return policy?
We offer hassle-free returns within 90 days of purchase.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and other secure payment methods for a smooth checkout experience.
How can I provide feedback on my purchase?
We love hearing from our customers! You can leave a review on our website or email us at info@puffel.com with your feedback.